IT Business Analyst

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  • As a business functional analyst, to assist enhancing the ServiceNow platform mainly in the company and serves as a bridge between the business side and the technical side.



  • Responsible for collecting functional requirements from business users, analyzing
  • Design solutions
  • Ensure the solution works as entire process and brings business value.
  • Translate requirements into technical functionalities for the development team to do developments.
  • Conduct necessary testing for developed system functionalities as per the functional requirements and ensure everything is in order before releasing them to end users for user acceptance testing
  • Support user acceptance testing
  • Make necessary arrangements & documentations for smooth go-live
  • Liaise with the stakeholders to identify their enhancement requirements
  • Manage stakeholders / risks and control timeline for each projects
  • Modelling business processes and identifying opportunities for process improvements
  • Support day-to-day operations ( end user inquiries, system maintenance, etc)




  • At least 3 years working experience in delivering IT projects
  • More than 2 years’ experience as business analyst
  • Degree in IT; Business or equivalent
  • Analytical skill
  • IT background
  • Able to work independently with minimal supervision, and able to work well in teams.
  • Possess initiative, be self-motivated, and a willingness to learn.
  • Ability to communicate with all stakeholders from various levels and backgrounds.